Shipping policy

US & Canada Shipments

Shipping Details for Canada & US:

Processing Time: Orders are typically processed within 2-4 business days, not including weekends and public holidays.
Delivery Estimates: Delivery times are estimated at 3-7 business days, though this can vary based on destination and customs delays.
Tracking and Notifications: Customers will receive an email with tracking information once the order is dispatched.

Shipping Address Verification:

Accuracy and Completeness: It is imperative that the shipping address provided is complete and accurate. This includes street address, apartment or unit number, city, state, and zip code. Inaccurate or incomplete addresses can lead to delivery complications.
Consequences of Incorrect Addresses:

North America Orders: We are not liable for any costs associated with the return or re-shipment of packages due to incorrect address information provided by the customer.

Refund Policy for Returned Packages:

North America Orders: For packages returned to our facility due to address errors, we will refund the cost of the items, excluding original shipping fees and charges associated with the return label.

Lost or Stolen Packages:

Carrier Delivery Confirmation: In cases where the carrier confirms delivery and the package is not received, the customer must initiate a claim with the local carrier. We are not liable for the package and cannot file claims on behalf of the customer for packages marked as delivered.

Duty-Free Shipping to Canada:

For shipments to Canada, there are no additional duties required upon the arrival of their package, ensuring a smooth delivery experience.

Customs, Duties, and Taxes for US Shipments:

Recipient's Responsibility: Customers in the USA may face import taxes, customs duties, and other fees, which are their responsibility.
Non-Refundable for Refused Customs Fees: If a customer refuses to pay customs fees and taxes, we cannot provide a refund for the order. Please note that we have no control over these charges and cannot predict what they may be. We recommend that you contact your local customs office for more information.

Potential Delivery Delays:

Possible Causes of Delays: High order volumes, product launches, carrier delays, adverse weather conditions, and other external factors can contribute to delayed deliveries.

International Shipments

International Shipping Information:

Processing and Delivery Timeframes: International orders are processed within 2-4 business days. Delivery times are 4-7 business days with DHL Express and up to 15-20 days for standard shipping (PostNL), depending on the destination and customs processing.

DHL Express Worldwide is highly recommended for international customers for a smooth delivery.

Customs and Import Duties: International orders are subject to import duties, taxes, and fees imposed by the destination country. These are the responsibility of the customer.
Refused Deliveries: If international orders are refused upon delivery, they will not be returned due to high shipping costs but instead disposed of locally. No refunds will be issued in such cases.

Untracked International Shipping:

Absence of Liability: For orders with untracked shipping, we cannot take responsibility for delivery issues, as there is no visibility on the package's status.
Tracked Shipping Recommendation: We advise opting for tracked shipping with DHL for better security and tracking capabilities.

International Tax and Duty Information:

Charges upon Arrival: International orders may incur taxes and duties upon arrival in the destination country, payable by the recipient.
Customs Clearance:

International orders may be subject to taxes and duties. Customers are advised to familiarize themselves with potential customs charges in their country. Non-payment of these fees can result in non-delivery or destruction of the order, with no refund provided.